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Store Policy

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At timewellcorp.com, we want you to have the best online shopping experience.  Our store policy is designed to help you streamline your online transaction and at the same time reduce our operation cost.  Therefore, all our customers can enjoy our high-quality and low-price products.  We strive to give you the best value so you can pass it on to your customers.


Shipping/Handling Policy

We use UPS as our shipping carrier.  The shipping charge covers both shipping and insurance costs.  Here are the available shipping methods, estimated shipping charges and processing times:

Estimated Shipping Charges and Processing Time.
All shipping charges and processing times listed below are estimated.  Shipping charges also depend on the weight and value of your package.

USA
a. UPS - Ground : $10.00 and up + Insurance
Processed and shipped out within 3 business days
b. UPS - 3 Days Select : $16.50 and up + Insurance
Processed and shipped out within 2 business days
c. UPS - Second Day Air : $23.00 and up + Insurance
Processed and shipped out within 2 business days
d. UPS - Next Day Air: $60.00 and up + Insurance
Processed and shipped out within 1~2 business days
e. UPS - Next Day Air
    plus Saturday Delivery :
$60.00 and up + Insurance
Same rule as the UPS Next Day Air plus UPS will deliver on Saturday.  UPS charges additional charge for Saturday delivery.
f. US Postal Service - Priority:
$5.25 and up + Insurance
Processed and shipped out within 3 business days
g. US Postal Service - Express:
$30.00 and up + Insurance
Processed and shipped out within 2 business days
Canada
h. Canada - UPS Standard : $25.00 ~ $30.00 + Insurance
Processed and shipped out within 3 business days.
UPS shipping time: 5 ~ 7 days
i. Canada - UPS Worldwide Expedited : $70.00 ~ $80.00 + Insurance
Processed and shipped out within 2 business days
UPS shipping time: 2 ~ 3 days
j. Canada - UPS Worldwide Express : $70.00 ~$80.00 + Insurance
Processed and shipped out within 2 business days
UPS shipping time: 1 ~ 2 days
k. Canada - USPS Express International : start from $38.00 + Insurance
Processed and shipped out within 2 business days
USPS shipping time: 3 ~ 5 days
Worldwide
l. UPS Worldwide Expedited : start from $115 + Insurance
Processed and shipped out within 2 business days
UPS shipping time: 6 ~ 10 days
m. UPS Worldwide Express : start from $120 + Insurance
Processed and shipped out within 2 business days
UPS shipping time: 3 ~ 7 days
n. USPS Express International : start from $60.00 + Insurance
Processed and shipped out within 2 business days
USPS shipping time: 3 ~ 7 days

Insurance

UPS Insurance If your UPS order is less than $100, your insurance fee is included in your regular UPS shipping fee.
If your UPS order is more than $100, UPS charges additional insurance fee at the rate of $2.25 per $100.
US Postal Service Insurance Insurance is 0.90 for every $100

Please note that we do not process orders during weekend or major holidays.  Please plan your order accordingly.

UPS does not deliver on weekend or major holidays.  UPS charges additional fee if you want a Saturday delivery and this option is only available for Next Day Air.  UPS shipping rates may differ for Alaska, Hawaii and Puerto Rico.  Please refer to UPS website for rates of your regions.


The total shipping cost depends on your shipping method, weight and value of your package.  Your package is fully insured.  The final shipping cost will be added to the total at delivery time. 

If you provide us with an incorrect shipping address, UPS will charge us an address correction fee for finding your correct address.  If this happens, you will be responsible for such charge.  Please make sure you enter a correct shipping address when you check out.

Please do not accept any package that appears to have been damaged in transit.

Estimated UPS Ground Shipping Transit Time
UPS Ground Shipping Time



Return Policy

We accept returns within 21 days from invoice date.  For order that is returned beyond the 21 days period, it is subject to a 15% restocking fee.  We will not accept returns after 45 days.  If you return the entire order, even it is within 21 days, it is subject to a 20% restocking fee.

All returns must be in original condition.  A copy of the original invoice must be accompanied with your return.  Shipping charges are not refundable for all returns.

If return via US Postal Service, please send to:
    Timewell Corporation
    2050 N Stemmons Freeway Suite 7935, unit #146
    Dallas, TX 75207

If return via UPS or FedEx, please send to:
    Timewell Corporation
    2050 N Stemmons Freeway Suite 7935
    Dallas, TX 75207

Order Cancellation Policy

You can cancel your order only if it is not pulled (processed).  If the order has been pulled, you cannot cancel your order simply because you don't have sufficient fund in your credit card.  Doing so will result in your account being inactivated.

Please understand that pulling items and restocking them back is a significant operation cost for us.  We will not tolerate it if you do not intend to pay for your order.


C.O.D Shipping Policy

If we ship C.O.D. to you and the package is returned for any reason, we can re-ship back to you one more time.  Shipping charges will be adjusted accordingly.  If it is returned the second time or you want to cancel the order without a legitimate reason, your account will be inactivated.


Product Availability

We try our best to keep the content in our website up to date.  Generally, we remove out-of-stock items from our product list immediately, but sometimes we have the items when you placed your order but run out of them at delivery time.  The out-of-stock items will be removed from your order and the rest of your order sent.  Your order total will be adjusted accordingly.  We will not resend you the items when the items become available again in our store.  You will have to re-order them in a separate order.

We may not notify you for out-of-stock items in your order.


Order Minimum

We require a minimum order of $75.00.  If your order is less than $75.00, a $5.00 surcharge will be added to your total.  Please help us keep our operation cost down so we can pass the savings to all of you and your customers.


Order/Payment Security

We understand your concern of on-line shopping security.  We use SSL (Secure Socket Layer) encryption technology to secure your transaction.  SSL is used by most of the online e-stores and online banks.  All credit card information is transmitted through the SSL secure channel.

To protect your account, we ask you not to share your login and password with others.  You can easily change your password by clicking the Account button on the top bar after you logged in.


Privacy Policy

We respect the information you share with us as personal and confidential.  Any information we collect from you is strictly for the purpose of processing your order.  We will not share or sell any of your information to others.  We will not add your email to any email lists or newsletter lists.


Copyright

All content on this site is the property of Timewell Corporation and is protected by U.S. and international copyright laws.  Users of this site may use the content on this site as a shopping resource.  Any other use, including reproduction, modification, distribution, transmission, republication, display or performance of the content of this site is strictly prohibited.



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